La “citizen experience” nei servizi pubblici e lo human-centred design

What is a good digital design, and why we should care? Three approaches to re-design digital public spaces“.

The underlying tenet of so-called “human centred-design” is a public administration capable of delivering a satisfactory (even gratifying) digital experience to every user.
Public services, however, are still marked by severe qualitative asymmetries, both nationally and supranationally. In this article we discuss the key shortcomings of digital public spaces, and we explore three approaches to re-design such spaces with the aim to widen the existing gaps separating the ideal from the actual rendering of human-centred digital government.

Leggi QUI l’articolo di Gianluca Sgueo su EPM – European Public Mosaic, rivista curata dalla Scuola della Pubblica Amministrazione della Catalogna